1. Eligibility for Refunds

We offer refunds in the following cases:

• Technical failure preventing transcription completion
• Service unavailability during upload
• Duplicate charges

2. Refund Process

To request a refund:

• Contact support within 7 days of purchase
• Provide your transaction ID
• Explain the reason for the refund request

3. Non-Refundable Cases

Refunds are not available for:

• Completed transcriptions
• Poor audio quality resulting in transcription errors
• Requests made after 7 days of purchase

4. Processing Time

Refunds are typically processed within 5-7 business days, depending on your payment method and financial institution.

5. Contact Information

For refund requests or questions, please contact our support team at wessel@plattevorm.nl